Shipping policy

Shipping Policy

Last updated: July 28, 2026

Where we ship

We currently ship to addresses within the United States. If your country isn't available at checkout, we're not shipping there yet.

Shipping cost

Shipping is free on every order. There are no handling fees and no minimum order value. The price you see at checkout is the price you pay.

Processing time

Orders are processed and dispatched within 1-2 business days of payment. Orders placed on weekends or US public holidays are processed the next business day.

Delivery time

Most orders arrive within 7 to 14 days of dispatch. Delivery is handled by SpeedX, USPS or a comparable carrier depending on your address.

Delivery times are estimates, not guarantees. Customs processing, carrier backlogs, severe weather and peak periods (Black Friday, Christmas) can add a few days. We'll always tell you if we know your order is running late.

Tracking

You'll receive a confirmation email as soon as you order, and a second email with your tracking number once the parcel leaves the warehouse. Tracking can take 2-3 days to start showing scans — that's normal and doesn't mean anything is wrong.

Where your order ships from

Orders are fulfilled by our overseas warehouse partner and shipped directly to you. No import duties or additional charges apply to orders delivered within the United States.

If your order doesn't arrive

If your order hasn't arrived 30 days after dispatch, contact us at info@tarnum.com and we will either resend it or refund you in full — your choice. You don't need to return anything or fill in forms.

If tracking shows your parcel as delivered but you haven't received it, please check with your neighbours and your building's mail room first, then contact us within 7 days and we'll open a claim with the carrier.

Wrong or damaged items

If your order arrives damaged, incomplete or in the wrong colour, email us atinfo@tarnum.com within 14 days of delivery with a photo. We'll send a replacement at no cost to you. You won't be asked to return a damaged item.

Wrong address

Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we'll contact you to arrange a reshipment. If you spot a mistake, email us within 12 hours of ordering and we'll fix it before dispatch.

Cancellations

You can cancel free of charge any time before your order is dispatched — just email us. Once it's on its way, our 30-day money-back guarantee applies instead.

Contact

info@tarnum.com We answer every email within one business day.